FAQs
Shipping and Tracking
United Kingdom Royal Mail Next Day Delivery - £3.95 (must order before 2PM) Royal Mail Express (1-2 days) - £2.95 Royal Mail Standard (2-4 days) - £1.95
European DHL Express - £10.00 This includes ALL customs duties and taxes (3-5 days) UPS Next Day - £15.00 This includes ALL customs duties and taxes *Please note not all countries have the UPS Next Day service available*
Rest of the World DHL Express - £34.95 NOT including local customs duties and taxes (3-5 days) *Please note all orders where ever you are ordering from that are placed after 2pm GMT will be dispatched on the following working day. Additionally orders placed over a weekend will not be processed until the Monday following.*
After placing your order, and your order has been processed you will receive an email to the address provided during checkout containing your tracking number. Follow the link provided on this email to track your order. If you have provided an incorrect tracking email address on check out, please contact customer service.
Please allow up to 5 business days for order status and tracking information to appear.
It may take 1-2 business days for your shipping status to be updated. If your tracking information does not appear 2 business days after shipping confirmation, please [email protected] with your order number in the subject line.
Your package may be delivered to a mailroom, building doorman, concierge, or even a neighbour who accepted the package in your absence. Please check-in with those individuals first. If you do not have your package 24 hours after the delivery has occurred, please contact [email protected] with your order number in the subject line.
Numeris is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to. We are not liable for the package after successful delivery. Misplaced packages are nonrefundable. If you have further questions or an issue pertaining to a stolen delivery, please contact [email protected] for assistance with your order number in the subject line.
We unfortunately do not offer same day delivery.
We unfortunately do not expedite orders under any circumstances.
Please email customer service team on customer.service@numerisfootwear to enquire about this, if you order has been shipped then unfortunately we will not be able to change the shipping address. If your order is yet to be shipped and is at a stage of the process that allows the address to be changed then we can make sure this is done for you.
UK orders are shipped using Royal Mail. International orders are shipped using, FedEx, DHL or UPS depending on where the order is shipped from, the destination that the order is going to and the service level that you selected for shipping during check out.
Order processing
All orders that are placed before 2PM GMT will be shipped the same day. During periods of high demand please allow up to 3 working days for your order to be shipped.
Depending on availability, and your loaction your item(s) may ship from either: Our warehouse at our HQ in the UK OR Our fulfilment centre in Eindhoven, Netherlands
Based on location of availability, your items may ship from separate locations. The remaining items will be fulfilled in our estimated time frame, depending on your order’s country destination.
Please photograph the interior and exterior of your order Email [email protected] with your order number in the subject line, and attach all photos along with your inquiry We will get back to you shortly with assistance. Please note, you have up to 2 days after an item is marked as delivered to report your missing product.
Please photograph the interior and exterior of your order.
Email [email protected] with your order number in the subject line, and attach all photos along with your inquiry.
We will get back to you shortly with assistance. In some cases, a claim with the carrier may be filed if packages were tampered with.
Please note, you have up to 2 days after an item is marked as delivered to report your damaged or missing package.
Unfortunately, we are unable to consolidate orders.
You are able to do this. However, this may flag as fraudulent on our system which will prevent the order from being shipped. A member of the customer service team will reach out to check the legitimacy of the order, and from there a decision from our side can be made on whether to ship or cancel the order. Please allow up to 3 days to be contacted by a member of our team.
Please email our team at [email protected] for immediate assistance.
If you are unable to select your correct size, it may have sold out. You can confirm this by refreshing the product page.
Payment
Please visit Klarna.com for any additional information or questions on your Klarna payments.
We accept all major debit and credit cards including AMEX. Additionally we offer all other major payment methods including Paypal, Apple Pay and Shop Pay. We offer multiple Buy Now Pay Later options including Klarna and Clearpay. A full list of payment methods will be available on checkout. Please note certain payment methods may be location dependent.
If you attempt to submit an order with different shipping and billing addresses, our systems will revert you back to the checkout screen. At this time, you may receive a pre-authorization charge by your financial institution, that will later be rectified. Unless you receive an Order Confirmation screen after checkout or email, your order will not be accepted. The charge placed on your account may take 1-5 business days to be automatically refunded. Please contact your financial institution to learn more.
This can occur when you refresh the page while checkout is being processed. Please contact [email protected] or your financial institution if you do not see these duplicate charges removed after 5 business days.
It may take a few business days for the charge to be reversed on your account. Please contact your bank for any additional questions or assistance.
Returns and exchanges
Online Purchases - All Numeris Products
We offer a 14-day return window (from the purchase date) for eligible products (non-eligible items are listed below). Refunds will exclude original shipping costs.
Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.
Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.
Non-Refundable: Items that are part of a sale or purchased using a discount code will not be eligible for a refund and only an exchange.
To ensure your return is processed efficiently, you MUST include a note in the package with the following details:
- Order Number
- Exchange or refund
- If an exchange the pair and size you wish to exchange for
IMPORTANT: Returns without this information may not be processed and wont be dealt with until early next year due to high volume. We cannot accept responsibility for any delays or issues resulting from missing details so please take care with providing the correct information for our Warehouse Team to complete your request.
SALE items are not eligible for a refund. They can only be exchanged for a different size or style. If a sale item is returned requesting a refund, the item will be sent back to you, and this may cause delays.
UK Returns
Please send your return to the following address with any Courier of your choice:
Numeris Footwear
Unit 25A
Cwmdu Industrial Estate
Swansea
SA5 8JF
International Returns
Please contact us via email to arrange your international return. [email protected]
Any returns from outside the UK but be sent back to our international facility, using the address provided by one of our agents. If a return return from outside of the UK is sent back to the UK address this will be rejected and returned to sender.
Sizing
All products are listed in UK sizing, unless noted otherwise in the product description.
We recommend taking your usual size that you take in other brands. As we do not currently offer ½ sizes, we suggest taking the size up, for example if you are an 8.5UK we suggest you take a 9 UK.
Please reach out to a member of the customer service team to enquire about restocks and they will be able to advise. If your desired style is not restocking our team will be able to advise you on a pair similar to your desired product.