FAQs

We ship worldwide. Shipping rates vary by location and are calculated at checkout.

For EU orders, all customs duties and taxes are included.

For orders outside the EU, any applicable customs duties and taxes are the responsibility of the customer.

After placing your order, and your order has been processed you will receive an email to the address provided during checkout containing your tracking number. Follow the link provided on this email to track your order. If you have provided an incorrect email address on check out, please contact customer service.

If your estimated delivery date has already passed, please give us a few extra days for your order to be delivered (especially during busy times). 

If your order doesn’t arrive, please get in touch with our Customer Service team within 30 days of your estimated delivery date, and we’ll do our best to help you.

We aim to meet our delivery times, but delays and changes may happen.

If you are reporting your order as lost or stolen, this has to be done within 21 days of placing the order, if this is done any later all claims will be disregarded due to high volumes of fraudulent claims of lost or stolen orders. 

Please allow up to 5 business days for order status and tracking information to appear.

It may take 1-2 business days for your shipping status to be updated. If your tracking information does not appear 2 business days after shipping confirmation, please [email protected] with your order number in the subject line.

Your package may be delivered to a mailroom, building doorman, concierge, or even a neighbour who accepted the package in your absence. Please check-in with those individuals first. If you do not have your package 24 hours after the delivery has occurred, please contact [email protected] 

Numeris cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Numeris is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to. Once a package is scanned as 'delivered', our obligation is fulfilled. We are not liable for the package after successful delivery. Misplaced packages are non-refundable. 

If you have further questions or an issue pertaining to a stolen delivery, please contact [email protected] for assistance. 

We unfortunately do not offer same day delivery.

 We unfortunately do not expedite orders under any circumstances.

Please email customer service team on customer.service@numerisfootwear to enquire about this, if you order has been packed or shipped then unfortunately we will not be able to change the shipping address. If your order is yet to be shipped and is at a stage of the process that allows the address to be changed then we can make sure this is done for you.

We ship worldwide. Shipping rates vary by location and are calculated at checkout.

UK orders are shipped using Royal Mail. International orders are shipped using, OmniParcel, DHL or FedEx depending on where the order is shipped from, the destination that the order is going to and the service level that you selected for shipping during check out.

We’re sorry your order hasn’t made it to you. If your tracking status appears as 'returned to sender', please contact our Customer Service Team asap. We will attempt to re-send the order, we may ask you to confirm the delivery address or to provide a delivery address that is easily accessible for our courier.

Your order is likely to be sent back to us for one of the following reasons:

• The parcel was refused.
• Our courier was unable to access the address after several attempts. 
• The delivery address was incomplete.
• The parcel was damaged in transit. 
• The order was not collected from the pick-up point within the allocated timeframe of it being delivered.

Please note: If a parcel is refused, the original shipping fee is non-refundable. If the order is re-sent, a new shipping charge may apply.

Dispatch times vary depending on the delivery service selected at checkout. 

Next Day Delivery and Express Delivery: orders that are placed before 2PM GMT will be shipped the same day. All orders placed after 2pm will be dispatched on the following working day. 

During periods of high demand please allow up to 3 working days for your order to be shipped.

Depending on availability, and your location your item(s) may ship from either: 

Our warehouse at our HQ in the UK 

OR 

Our fulfilment centre in Netherlands 

We're really sorry if you've received an email saying one or more of the items you've ordered is out of stock.  

This happens if we thought we had stock of the item when you placed the order. However, when we went to pack your order up we realised we didn't have the item available anymore.

Where a re-stock is imminent, we will keep the order live and ship it upon re-stock.

Where the item is unlikely to re-stock for some time, we will offer to send a different product of your choice or a full refund.

We may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping.

The remaining items will be fulfilled in our estimated time frame, depending on your order’s country destination.

If the remaining items are not delivered within 3 days of receiving the first package, please contact our Customer Service team.

Please photograph the interior and exterior of your order Email [email protected] with your order number in the subject line, and attach all photos along with your inquiry. We will get back to you shortly with assistance. Please note, you have up to 2 days after an item is marked as delivered to report your missing product.

Please photograph the interior and exterior of your order.

Email [email protected] with your order number in the subject line, and attach all photos along with your inquiry. 

We will get back to you shortly with assistance. In some cases, a claim with the carrier may be filed if packages were tampered with. 

Please note, you have up to 2 days after an item is marked as delivered to report your damaged or missing package. 

Unfortunately, we are unable to consolidate orders.

You are able to do this. However, this may flag as fraudulent on our system which will prevent the order from being shipped. A member of the customer service team will reach out to check the legitimacy of the order, and from there a decision from our side can be made on whether to ship or cancel the order. Please allow up to 3 days to be contacted by a member of our team.

If you are unable to select your correct size, it may have sold out. You can confirm this by refreshing the product page.

Returning Items 

We accept returns within 14 days of delivery for items that are unworn, unused, and in their original condition and packaging. We reserve the right to refuse any return that does not comply with this policy.

You may request either;

• An Exchange, or
• Refund to the original payment method (eligibility applies).

Returned items must show no signs of wear beyond reasonable try on. Footwear should be tried on indoors only. Returns showing signs of outdoor wear or excessive use will be rejected.

Exchanges

We offer Exchanges on all orders.

For faster processing, we recommend requesting an exchange for the same style. Exchanges for different styles, including new arrivals, are permitted. If the replacement item is priced higher than the original, additional charges may apply.

• Exchanges are processed within 7 days of your return being received and inspected.
• A new shipping fee applies to all exchanges and will match the original order’s shipping cost.
• An invoice will be issued once your return is processed. The exchange item will be dispatched after payment is received.

Refunds and Eligibility 

Refunds to the original payment method are available for full price items only and are processed within 14 days of receiving your return. 

Original shipping costs are non-refundable. 

Non- Refundable items 

Some items are not eligible for refunds: 

• Sale Items 
• Purchases made with a discount code  

Late or Unwanted Returns

We don't accept returns for unwanted items after the stated returns period.

If a return is attempted outside this timeframe, we may elect to send the item back to your default delivery address and request that you cover the return shipping costs.

Return Shipping & Responsibility 

Returned items are your responsibility until they reach us. Please ensure they are securely packaged to prevent damage in transit. 

• Return shipping costs, including any customs or related charges, are your responsibility
• Please obtain proof of postage in case you need to contact us regarding your return
• We are not responsible for any items returned to us by mistake
• Returns are processed only after successful receipt and inspection

Rejection of a return

Where a return does not comply with this policy, it may be rejected. No refund or exchange will be processed.

We may elect to return the item to your default delivery address and request payment for the return shipping costs. You will receive:

• An email explaining the reason for refusal, and
• A second email containing an invoice for the return shipping fees

If the invoice remains unpaid for more than 30 days, you will forfeit any right to the return.

Gift Cards

Items purchased with a Gift Card can only be refunded back to a Gift Card. Gift Cards cannot be refunded to a bank account or original payment method.

Faulty or Incorrect Items

If you believe your item is faulty or you have received an incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the issue.

Where a fault or error is confirmed, we will offer a replacement, exchange, or refund, in accordance with your statutory rights.

Claims made after 48 hours will still be considered; however, we reserve the right to request additional information or evidence to assess whether the issue was present at the time of delivery or has occurred through wear, misuse, or accidental damage.

Sale Period & Policy Version

Orders placed during promotional or sale periods, including but not limited to Black Friday, are subject to the Returns Policy and Terms & Conditions in effect at the time the order was placed.

Where promotional terms differ from the current policy, the promotional terms will take precedence.

In such cases, refunds may be limited to a gift card, or exchange only, in line with the terms communicated during the promotional period.
We reserve the right, at our discretion, to offer an exchange in place of a gift card or store credit where appropriate.

RETURN PORTAL 

To process a return please follow the link to our return portal below: 

Return Portal

Updated: 30.01.2026

We don't accept returns for unwanted items after the relevant returns period of 14 days. If you try to make a return, we may elect to send it back to your default delivery address and ask you to cover the delivery costs.

Orders purchased during a sale or using a discount code are eligible for exchange only.

These terms are clearly linked and available at checkout, on our website, and within our returns portal.

Please visit Klarna.com for any additional information or questions on your Klarna payments.

We accept all major debit and credit cards including AMEX. Additionally we offer all other major payment methods including Paypal, Apple Pay and Shop Pay. We offer multiple Buy Now Pay Later options including Klarna and Clearpay. A full list of payment methods will be available on checkout. Please note certain payment methods may be location dependent.

If you attempt to submit an order with different shipping and billing addresses, our systems will revert you back to the checkout screen. At this time, you may receive a pre-authorization charge by your financial institution, that will later be rectified. Unless you receive an Order Confirmation screen after checkout or email, your order will not be accepted. The charge placed on your account may take 1-5 business days to be automatically refunded. Please contact your financial institution to learn more.

This can occur when you refresh the page while checkout is being processed. Please contact [email protected] or your financial institution if you do not see these duplicate charges removed after 5 business days.

It may take a few business days for the charge to be reversed on your account. Please contact your bank for any additional questions or assistance.

We recommend taking your usual size that you take in other brands. As we do not currently offer ½ sizes, we suggest taking the size down, for example if you are an 8.5 UK we suggest you take a 8 UK.

  All products are listed in UK sizing, unless noted otherwise in the product description.

Please reach out to a member of the customer service team to enquire about restocks and they will be able to advise. If your desired style is not restocking our team will be able to advise you on a pair similar to your desired product.