Numeris

<p>
If you attempt to submit an order with different shipping and billing addresses, our
systems will revert you back to the checkout screen. At this time, you may receive a
pre-authorization charge by your financial institution, that will later be rectified. Unless
you receive an Order Confirmation screen after checkout or email, your order will not
be accepted. The charge placed on your account may take 1-5 business days to be
automatically refunded. Please contact your financial institution to learn more.</p>

If you attempt to submit an order with different shipping and billing addresses, our systems will revert you back to the checkout screen. At this time, you may receive a pre-authorization charge by your financial institution, that will later be recti

My account was charged, but I have not received an order confirmation email. Why is this happening?

Payment

How much is shipping?

How can I track my order status?

Why isn’t my order status updated when I log into my account?

Tracking shows my label has been created, but there’s no movement. Why is this?

My package says “delivered” but I never received it. What should I do?

My order was lost/stolen, what should I do?

Do you offer same day delivery?

Can I expedite my order?

Can I change the shipping address on my order?

What shipping methods do you offer?

Shipping and Tracking

When will my order ship?

Where do orders ship from?

I ordered multiple products, but received a tracking number that includes only some of the items. Where is the rest of my order?

I’m missing products from my order. What steps should I take to fix this?

My order was damaged or I suspect items were stolen. What steps should I take to fix this?

I placed two or more orders today. Can I combine them to save on shipping?

I’m buying a gift for someone. Am I able to send something to a different address than what’s listed as my billing address?

I accidentally entered the wrong address information at checkout, and now my package is being returned to the sender. How do I get my package resent to me?

Why can I not add my size to cart?

Order processing

I paid using Klarna. How will I be charged?

What payment methods does Numeris accept?

Why was my credit card charged multiple times?

I canceled my order but the charge is still showing up. Why is this happening?

Return Policy

Returns and exchanges

Are Numeris products offered in UK or US sizing?

What size should I take?

My size isn’t available on the website. Will you restock?

Sizing

My account was charged, but I have not received an order confirmation email. Why is this happening?Updated 10 months ago