Order processing

When will my order ship?

All orders that are placed before 2PM GMT will be shipped the same day. During periods of high demand please allow up to 3 working days for your order to be shipped.

Where do orders ship from?

Depending on availability, and your loaction your item(s) may ship from either: Our warehouse at our HQ in the UK OR Our fulfilment centre in Eindhoven, Netherlands

I ordered multiple products, but received a tracking number that includes only some of the items. Where is the rest of my order?

Based on location of availability, your items may ship from separate locations. The remaining items will be fulfilled in our estimated time frame, depending on your order’s country destination.

I’m missing products from my order. What steps should I take to fix this?

Please photograph the interior and exterior of your order Email [email protected] with your order number in the subject line, and attach all photos along with your inquiry We will get back to you shortly with assistance. Please not

My order was damaged or I suspect items were stolen. What steps should I take to fix this?

Please photograph the interior and exterior of your order. Email [email protected] with your order number in the subject line, and attach all photos along with your inquiry. We will get back to you shortly with assistance. In some

I placed two or more orders today. Can I combine them to save on shipping?

Unfortunately, we are unable to consolidate orders.

I’m buying a gift for someone. Am I able to send something to a different address than what’s listed as my billing address?

You are able to do this. However, this may flag as fraudulent on our system which will prevent the order from being shipped. A member of the customer service team will reach out to check the legitimacy of the order, and from there a decision from our

I accidentally entered the wrong address information at checkout, and now my package is being returned to the sender. How do I get my package resent to me?

Please email our team at [email protected] for immediate assistance.

Why can I not add my size to cart?

If you are unable to select your correct size, it may have sold out. You can confirm this by refreshing the product page.