Online Purchases - All Numeris Products. We offer a 14-day return window (from the delivery date) for eligible products (non-eligible items are listed below). Refunds will exclude original shipping costs. Returns that are damaged, worn, or without th

Online Purchases - All Numeris ProductsWe offer a 14-day return window (from the delivery date) for eligible products (non-eligible items are listed below). Refunds will exclude original shipping costs.Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.Refunds and Exchanges will be processed within approximately 3 to 7 business days after we receive your returned items.<div id="x_isPasted">All refunds will be issued to the original payment method only.&#xA0; Where a card has been replaced or cancelled: It is the responsibility of your bank to ensure the funds are credited to your account.</div>Please note: Refunds do not include original shipping charges.SALE items are not eligible for a refund. They can only be exchanged for a different size. If a sale item is returned requesting a refund, you will be contacted and offered a size exchange or the item will be sent back to you, and this may cause delays. <div id="x_isPasted">RETURN PORTAL</div>To process a return please follow the link to our return portal:<a id="LPlnkOWAba36fbbf-9513-b8e9-d16e-a8c834cb3ed4" href="https://numerisfootwear.returns.international/" title="https://numerisfootwear.returns.international/">https://numerisfootwear.returns.international/</a>You will need to provide your order number and either your post code or email address to proceed to arrange your exchange or refund. You will be responsible for paying for your own shipping costs for returning your item and any associated customs, taxes and duties. You will be liable for that item until it reaches our warehouse.<div id="x_isPasted">Return Shipping Responsibilities: Customers in the UK, most EU countries, and the USA can generate and pay for return labels directly through our return portal.</div><blockquote>Temporary Note: The return portal is not yet active for USA carriers. We are working on adding this functionality soon.</blockquote>Customers in Switzerland, Norway, Greece, and all other non-portal-supported countries must arrange and cover the cost of return shipping independently.&#xA0;Return shipping costs are non-refundable unless the goods are faulty. If the goods are faulty, please contact customer service to see if you are eligible for a free return. <div data-block="true" data-editor="se69" data-offset-key="f1v63-0-0" id="isPasted"><div data-offset-key="f1v63-0-0"> </div></div><div data-block="true" data-editor="se69" data-offset-key="1chnp-0-0"> </div><div data-block="true" data-editor="se69" data-offset-key="5ko6b-0-0"> </div>

Return Policy

Numeris

Returns and exchanges

How much is shipping?

How can I track my order status?

Why isn’t my order status updated when I log into my account?

Tracking shows my label has been created, but there’s no movement. Why is this?

My package says “delivered” but I never received it. What should I do?

My order was lost/stolen, what should I do?

Do you offer same day delivery?

Can I expedite my order?

Can I change the shipping address on my order?

What shipping methods do you offer?

Shipping and Tracking

When will my order ship?

Where do orders ship from?

I ordered multiple products, but received a tracking number that includes only some of the items. Where is the rest of my order?

I’m missing products from my order. What steps should I take to fix this?

My order was damaged or I suspect items were stolen. What steps should I take to fix this?

I placed two or more orders today. Can I combine them to save on shipping?

I’m buying a gift for someone. Am I able to send something to a different address than what’s listed as my billing address?

I accidentally entered the wrong address information at checkout, and now my package is being returned to the sender. How do I get my package resent to me?

Why can I not add my size to cart?

Order processing

I paid using Klarna. How will I be charged?

What payment methods does Numeris accept?

My account was charged, but I have not received an order confirmation email. Why is this happening?