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Shipping and Tracking

How much is shipping?

United Kingdom - Royal Mail Next Day Delivery - £5.99 (must order before 2PM, Monday - Friday) | Royal Mail Express (1-2 working days) - £4.99 | Royal Mail Standard (2-4 working days) - £3.99. European (excluding Switzerland and Norway) - Express Eur

How can I track my order status?

After placing your order, and your order has been processed you will receive an email to the address provided during checkout containing your tracking number. Follow the link provided on this email to track your order. If you have provided an incorre

Why isn’t my order status updated when I log into my account?

Please allow up to 5 business days for order status and tracking information to appear.

Tracking shows my label has been created, but there’s no movement. Why is this?

It may take 1-2 business days for your shipping status to be updated. If your tracking information does not appear 2 business days after shipping confirmation, please [email protected] with your order number in the subject line.

My package says “delivered” but I never received it. What should I do?

Your package may be delivered to a mailroom, building doorman, concierge, or even a neighbour who accepted the package in your absence. Please check-in with those individuals first. If you do not have your package 24 hours after the delivery has occu

My order was lost/stolen, what should I do?

Numeris is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to. We are not liable for the package after successful delivery. Misplaced packages are nonr

Do you offer same day delivery?

We unfortunately do not offer same day delivery.

Can I expedite my order?

We unfortunately do not expedite orders under any circumstances.

Can I change the shipping address on my order?

Please email customer service team on customer.service@numerisfootwear to enquire about this, if you order has been shipped then unfortunately we will not be able to change the shipping address. If your order is yet to be shipped and is at a stage of

What shipping methods do you offer?

UK orders are shipped using Royal Mail. International orders are shipped using, FedEx, DHL or UPS depending on where the order is shipped from, the destination that the order is going to and the service level that you selected for shipping during che